About Claudia Osorio
Hi, I'm Claudia Osorio.
For over a decade, I've worked inside the hospice system, as a community liaison and a hospice administrator, coordinating between families and clinical teams, and watching, again and again, the same thing happen: families who loved each other fiercely were spending precious time overwhelmed by phone calls, paperwork, and confusion about a system that was never built to be navigated alone. That confusion doesn't start when hospice begins — it often starts years earlier, the moment a parent's health starts to change and a family realizes they have no idea where to turn.
I founded Rooted In Love because I believe families deserve better than that, at every stage. You shouldn't have to become a case manager for the people you love — whether they are just beginning to need more help or they are in their final months. You shouldn't have to learn how Medicare works, how care options fit together, or what questions to even ask, while also trying to just be present with the person you love.
Why I Do This Work
This work isn't theoretical for me — it's personal.
When my mother was dying, I wasn't told about hospice until three days before she passed. Three days, after months of decline. I've spent years since wondering how different those final months, and the months before them could have looked if someone had helped my family understand what was ahead sooner.
Years later, I sat at my sister-in-law's side as she lost her own mother. I wasn't the medical expert in the room — I was family, holding space for her grief, and I saw firsthand what it means to have someone beside you who isn't trying to manage the moment, just be present in it.
And two years ago, I lost my best friend. Before her family was even told what was coming next, I could already see it — the pattern, the timeline, the signs I'd come to recognize after a decade inside the hospice system. I sat with that knowledge, watching a family I loved brace for news they hadn't been given yet.
Those moments taught me the same lesson from different sides of the room: families are so often the last to know, the last to be prepared, and the ones left to figure out an entire medical and caregiving system on their own , sometimes for years before hospice ever enters the picture. I founded Rooted In Love so that no family has to learn that lesson the way mine did, whether they're just starting to notice their parents slowing down, or already sitting at a bedside.
What Qualifies Me
I bring over ten years of hands-on hospice experience to every family I work with, including time serving as a community liaison and a hospice administrator, giving me firsthand knowledge of how hospice agencies and the broader care system operate from the inside, not just how they appear from the outside.
In 2023, I earned my certification as an end of life doula, training focused specifically on providing presence, comfort, and emotional support during the dying process. In 2, I completed my bachelor of science in health administration from the University of Phoenix, deepening my understanding of the healthcare systems, regulations, and administrative structures that families are so often left to navigate alone.
Together, this background means I understand the aging and care journey from every angle: how care plans and physician orders translate into day-to-day support, the regulatory and benefit systems, the administrative realities inside agencies and providers, and the deeply human experience of walking alongside a family as their needs change long before, and all the way through, end of life.
How I Work
I'm independent — not affiliated with any single hospice agency, home health provider, or insurance company. That independence means one thing above all: I'm free to guide each family toward whatever fits their needs best, not whatever fits an agency's bottom line. Working inside a hospice agency as a liaison comes with a built-in ceiling — there are limits on what can be offered when cost and internal budgets are part of every decision. I don't work within those limits, and I don't work with insurance companies directly either. Instead, I connect families with licensed Medicare and Medicaid agents who work to maximize a patient's benefits , not to protect a health plan's margins. These are relationships and resources I've built over a decade in this field, and I put them to work for your family specifically.
I'm also not a substitute for a care team's social worker —I'm what most families need alongside one, whenever that team enters the picture. A typical hospice or care social worker is carrying a full caseload, which means there often isn't time to sit with every question, every fear, every logistical tangle a family is facing. I don't have a caseload of thirty families. I have yours.
When a family first reaches out, I start with a conversation, not a checklist. I want to understand what's weighing on you most right now, what support you already have in place, and where the real gaps are , whether that's figuring out what kind of help your father needs at home, understanding what hospice actually means when it's mentioned for the first time, or managing the full weight of a loved one's final months. From there, my involvement is shaped entirely around what you need — whether that's a clear checklist and guidance from a distance, or being physically present at the bedside to help carry the emotional weight of the moment. Ongoing support isn't an upsell; it's simply part of how I work with every family I take on.
More than anything, I want you to feel like you finally have room to be honest about how heavy this really is , without managing someone else's reaction to it. I bring warmth and, when it's welcome, a little humor, but I also believe strongly in being direct. If you're calling me, it's usually because the people around you are three states away, exhausted themselves, or simply don't have the professional knowledge to help and sugarcoating your situation would only cost you time you don't have.
One thing I want to be clear about: I don't provide clinical advice or clinical support. What I do provide is logistical management, resource connections, and experienced guidance — from the first signs that your family needs more support, all the way through end of life so that you can put down the phone calls and the paperwork, and simply be a family again.
A Personal Note
When you reach out, you're not just contacting a service. I personally read every message, and I bring the same care to your family that I'd want for my own.